Help and frequently asked questions
If your question is not answered here, the tutorial walks through every feature step by step.
One quick check is free right on the homepage, no account needed. The full Link Checker, Report an Incident, and Scam Awareness pages ask you to sign in first, that is what keeps your saved history, cases, and evidence private to you.
Use Sign out in the menu in the top right of any page, or from your Profile once signed in.
Not on the web. That is an Android-specific capability in the Rakshak mobile app. On the web, you check links manually by pasting or typing them into the Link Checker.
No, not in this demonstration build. Submitting a report creates a tracked case within Rakshak with a synthetic reference ID. A production deployment would need an authorized integration to route submissions to a real system.
No. It explains information already in the app in plain language, and is explicitly designed to never fabricate facts, invent events, or guarantee outcomes.
Files are stored in object storage with a computed SHA-256 hash and accessed only through short-lived signed links, never a public URL. Any auto-extracted fields are shown separately and labeled unverified until you confirm them yourself.
Rakshak suggests a jurisdiction based on your registered address, but this is only a suggestion, not a legal determination. You must explicitly confirm it in your profile before it is treated as confirmed.
Yes. Hindi, Gujarati, and Marathi are available from Profile, then Settings, then Language. Navigation, actions, and status labels are translated, and evidence content itself is never modified.
Call the national cyber helpline 1930 as soon as possible for financial fraud, since acting within the first few hours meaningfully improves the chance of recovering funds. Rakshak can help you organize evidence and a report afterward, but calling 1930 is independent of this app.